Strategic Process Improvements | Measurable Results
Hello & welcome to my cloud computing venture!
You’ll find this site was built from 3 things:
+ The Need: A place to showcase my logic based skills
+ The Dream: A low to no cost professional solution
+ The Goal: A functional, professional site
Context
Setup a website using limited resources & minimal expense
Approach
+ Setup an instance
+ Subnets
+ Network resources
+ Privacy rules (including firewall)
+ Domain acquisition
+ SSL requirements
+ Website CMS infrastructure
Results
This site, self taught & built
Tools
OCI, Wordpress, Ubuntu, Apache, Cerbot, Python, MyPHP, Domain Registrars
Context
Strengthen brand recognition & improve advertising performance for ongoing independent work
Approach
+ Developed visual identities & content strategies
+ Optimized social/ad campaigns with SEO/AEO techniques
+ Created/ deployed 300+ assets while building efficiency tools
Results
* +20% audience interaction
* 94%+ ad campaign effectiveness
Tools
Adobe Creative Suite, Affinity, Google Ads, Youtube Ads, Meta Ads, Shop Ads, SEO/AEO platforms, analytics
Context
High-volume case investigation required faster, more accurate reporting
Approach
+ Built Excel automations & standardized processes
+ Analyzed trends to recommend improvements
+ Collaborated with local health departments
Results
* 50% reduction in reporting time
* 30%+ improvement in case resolution efficiency
Tools
Excel, data analysis techniques
Context
Scaling teams in eligibility & investigation roles needed faster ramp-up
Approach
+ Designed & delivered training for new staff/leadership
+ Provided ongoing supervisory support
Results
* Trained 10+ new staff (onboarding time reduced >50%)
* Trained 8+ leadership staff while managing teams of 50+
Context
1st non-merit contractor employee to process SNAP & Medicaid cases in a pilot project with 7 workers
Approach
+ Resolved complex applicant inquires with clarity & accuracy
+ Support teammates at a supervisory level while maintaining confidentiality
Results
* Over 700+ monthly inquiries resolved
* 95%+ satisfaction rating
Additional details available upon request
Strategic Process Improvements | Measurable Results
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