Strategic Process Improvements | Measurable Results

Hello & welcome to my cloud computing venture! 
You’ll find this site was built from 3 things:

+ The Need: A place to showcase my logic based skills
+ The Dream: A low to no cost professional solution
+ The Goal: A functional, professional site

Site Setup

Context
Setup a website using limited resources & minimal expense

Approach
+ Setup an instance
+ Subnets
+ Network resources
+ Privacy rules (including firewall)
+ Domain acquisition
+ SSL requirements
+ Website CMS infrastructure

Results
This site, self taught & built

Tools
OCI, Wordpress, Ubuntu, Apache, Cerbot, Python, MyPHP, Domain Registrars


Brand & Campaign Strategy

Context
Strengthen brand recognition & improve advertising performance for ongoing independent work

Approach
+ Developed visual identities & content strategies
+ Optimized social/ad campaigns with SEO/AEO techniques
+ Created/ deployed 300+ assets while building efficiency tools

Results
* +20% audience interaction
* 94%+ ad campaign effectiveness

Tools
Adobe Creative Suite, Affinity, Google Ads, Youtube Ads, Meta Ads, Shop Ads, SEO/AEO platforms, analytics


Process Automation & Reporting Efficiency

Context
High-volume case investigation required faster, more accurate reporting

Approach
+ Built Excel automations & standardized processes
+ Analyzed trends to recommend improvements
+ Collaborated with local health departments

Results
* 50% reduction in reporting time
* 30%+ improvement in case resolution efficiency

Tools
Excel, data analysis techniques


Team Training & Onboarding

Context
Scaling teams in eligibility & investigation roles needed faster ramp-up

Approach
+ Designed & delivered training for new staff/leadership
+ Provided ongoing supervisory support

Results
* Trained 10+ new staff (onboarding time reduced >50%)
* Trained 8+ leadership staff while managing teams of 50+


High-Volume & Accuracy Client Resolution

Context
1st non-merit contractor employee to process SNAP & Medicaid cases in a pilot project with 7 workers

Approach
+ Resolved complex applicant inquires with clarity & accuracy
+ Support teammates at a supervisory level while maintaining confidentiality

Results
* Over 700+ monthly inquiries resolved
* 95%+ satisfaction rating

Additional details available upon request

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Strategic Process Improvements | Measurable Results